Integration overview

About

StayOne brings together a like-minded community of owners and renters of the finest One percent of holiday homes, offering an unrivalled collection of over 4,000 homes across 70 countries. Listing your properties with StayOne allows you to market directly to their exclusive network of 100,000+ discerning high net worth members.

StayOne are backed by Mandarin Oriental Hotel Group following a strategic investment in 2020. Their community of property management partners, home owners, and guests enjoy access to a range of exclusive benefits with their partner Mandarin Oriental Hotel Group, the award-winning owner and operator of some of the most luxurious hotel resorts and residences around the world.

All prospective members are verified, providing unrivalled peace of mind and a sense of security for both home owner and traveller alike that is not found with any other vacation home provider. They offer all their property management partners a highly personalised service and unique marketing opportunities in addition to access to their extensive, trusted community of members.

Minimum requirements to connect

  • Minimum number of properties: 1

Integration model

Sync type PULL
Static data sync

Static data is pulled by StayOne once every 24 hours.

Additionally, after the property is updated in Rentals United, we send a notification to StayOne about updated content and StayOne pulls the changes.
Availability, Rates & Inventory sync

ARI is pulled by StayOne once every 24 hours.

Additionally, after ARI is updated in Rentals United, we send a notification to StayOne about updated content and StayOne pulls the changes.
Instant bookings Yes
Booking requests

Yes (booking requests are sent to host via email and/or SMS; hosts can also send a booking invite to the guest). Both requests and invites are synchronised to Rentals United as regular bookings which block availability. If requests or invite is cancelled in the StayOne dashboard, the booking gets cancelled in Rentals United, as well.
Quote requests Yes (price & availability)
Reservation sync StayOne pushes reservations to Rentals United
Reservation modifications

Reservation modifications via Rentals United are not synchronised with StayOne.

Modifications (both from guest and host) must be handled manually by the StayOne team.
Reservation cancellations Cancellations of confirmed bookings (both from guest and host) must be handled manually by the StayOne team. In case of booking requests, hosts can reject them directly in StayOne.
Cancellation penalties The host may incur a cancellation fee as set out in StayOne terms and conditions

Additional info

Accepted locations Worldwide
Target guests High-net-worth individuals - typically families & friend groups
Origin of the guests The UK, the US, Germany, Netherlands, Switzerland, Ireland, Sweden, Denmark, Hong Kong & Australia (members in 70+ countries)
Long stays (more than 30 days) Yes
Channel website www.stayone.com

Inventory type

Pick & Choose

Selective, based on home quality, style, and requirements listed below:

  • Furnished to a high standard, featuring tasteful décor, luxury linens and quality toiletries

  • Guests greeted on arrival and have a point of contact nearby throughout their stay

  • Professionally photographed images

  • All properties must be exclusively managed (the property manager has sole control over the bookings calendar)
Multi-units No

Channel performance

Top location

Europe, especially:

  • Italy (Puglia, Tuscany, Sicily, Italian Lakes)

  • France (French Riviera, Provence, French Alps)

  • Greece (Mykonos, Santorini, Corfu)

  • Spain (Ibiza, Mallorca, Menorca, Costa del Sol, Costa Brava)

North America & Caribbean, especially:

  • California, Florida, New York, Aspen, Vail, Telluride

  • Caribbean (Turks & Caicos, Bahamas, Dominican Republic, etc.)

  • Mexico (Riviera Maya, Tulum)
Top inventory type Typically villas in summer holiday destinations, ski chalets, or high-end city apartments
Top performance season Q1-Q2 (for the US & Europe summer). Q3-Q4 (Caribbean & Europe/US ski)
Key amenities

Private swimming pool, spa

Entertainment facilities (game rooms or home cinemas)

Note: Homes with shared pools are typically not popular.

Best practices

Hosts should be responsive to guest enquiries and communications on the platform.

The StayOne team curate all the written listen content, including descriptions, local area information, and the selection of key amenities, so that your listing is optimised.

Charges & Payments

Charging party

StayOne charges the guest. At the time of booking, StayOne invoices the guest for the first 50% deposit. Full commission is deducted at this stage, and StayOne immediately sends the host the balance via bank transfer. The remaining 50% is due ten weeks prior to arrival, alongside the refundable damages deposit and any additional fees set by the host. Full payment is required for bookings made within 10 weeks of arrival.

Once the host has received either payment, they are deemed non-refundable to the guest.
Credit card details N/A

Commission

Commission 12-20%, variable depending on location, number of properties, etc.
Commission charging StayOne charges the commission on the total booking excluding fees and taxes
Commission application

StayOne takes the commission from the prices received from Rentals United

Rates must be pushed inclusive of commission (StayOne then deducts the commission amount). StayOne requires rate parity, so hosts cannot push marked-up rates without prior approval. Please, refer to the terms in your contract with StayOne.

Contract & Onboarding

Average onboarding time Typically 5 - 10 business days

Contact & Support

Support email for property managers operations@stayone.com
Response time 1 business day